RETURN, REFUND & EXCHANGE POLICY?
I do not offer returns, refunds, or exchanges unless it's my mistake (e.g., you received an incorrect or missing item). in which case I’ll happily reship your order.
Shipping is beyond my control once your order is shipped out, so I can’t provide refunds or exchanges for shipping-related issues. However, know that I use a reliable service and I do my best to make my packaging super protective!
*do make sure to double and triple check your address and info to ensure it's correct!
DO YOU ALLOW GROUP ORDERS?
Yes! I'm cool with you guys doing group orders! This is mainly for you guys who are overseas, I got you ;)
Just make sure to let me know the names of everyone who's participating and what they ordered in the note/instruction box during checkout so I can pack everything accordingly.
MY ORDER STILL HASN'T ARRIVED AND ITS PASSED THE ESTIMATED DELIVERY TIME!
sometimes there are delays with shipping due to a varity of reasons such as, customs and more recently a post office strike just happened where I'm based. Please be patience and allow a extra week for your order to arrive.
If some time as passed and your order has still not arrived yet, feel free to contact me and I'll see what I can do!
WHERE DO I CONTACT YOU IF I HAVE A QUESTION ABOUT MY ORDER/YOUR SHOP?
You can email me at hiikeu09@gmail.com or go to "contact me" located at the sidebar of my shop on the left!